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SpamWall Product FAQ's - ANSWERS |
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What is the SpamWall Anti-Spam Firewall? |
[Top] |
The SpamWall Anti-Spam Firewall is a hosted
email gateway appliance incorporating a comprehensive Spam and
Virus filtering solution that ensures all email arriving at your
mail server and network is Spam and Virus free.
The SpamWall system provides an integrated Anti-Spam and
Anti-Virus solution offering complete email protection at the
"network perimeter" level, before unwanted or potentially
dangerous and costly email reaches your network or mail server.
The SpamWall is positioned "in front" of your existing email
server and is able to immediately start working to block and
filter up to 98% of all Spam/UCE (“unsolicited commercial
email”) and Virus infected emails using it's default "out of the
box" settings alone.
For more information on how the SpamWall Anti-Spam Firewall
works see How the SpamWall Works or
view the SpamWall Online Operations
Manual |
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How can I obtain a free
demonstration system? |
[Top] |
Simply place your order online to obtain a FREE
30-Day Trial of an SpamWall Anti-Spam Firewall system. No credit
card or other payment details are initially required. Your
SpamWall system is usually set up and ready for service within
12-24 hours of your placing your online order. |
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How long can I evaluate my SpamWall system
before I will be charged for the service? What is
the "free trail period"? |
[Top] |
You can use and evaluate your SpamWall system
for up to 30 days. After that, you will be contacted to see if
you wish to continue with the service. If you decide not to
continue with the service for any reason there will be no
charges due or payable. |
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After I sign up, how soon will my SpamWall system be
online and ready for use? |
[Top] |
Your new SpamWall Anti-Spam Firewall system
should be online and ready for use within 12-24 hours after we
receive your order. Once you have received the configuration and
login details to your SpamWall system you will need to log in
and set up the system for the domain(s) you will be providing
email scanning and filtering for.
After this has been done you will need to modify the MX records
of your domain(s) to route email to your SpamWall system for
processing. More information on modifying MX records can be
found in the Setting up MX Records section of the
SpamWall Online
Operations Manual. You can also
download a PDF copy of the
manual. |
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I am an ISP or Web Hosting Service Provider and have
my own servers. How will using the SpamWall
Anti-Spam Firewall benefit me and my clients? |
[Top] |
The SpamWall Anti-Spam Firewall system is ideal
for ISP's, Web Hosting Providers and Hosting Resellers who are
looking for an "off the shelf" solution and wanting to minimize
inhouse development and maintenance as much as possible while
reducing the load on their mail servers and networks, as well as
realizing savings on bandwidth, administrative and support
costs.
The SpamWall system is a complete "out of the box" solution that
is very easy to implement. There is no expensive hardware to
purchase, no server build, no software to install and configure,
no compatibility issues, no on-going maintenance issues, and no
steep "learning curve"
involved. You can be up and running within a few hours and
seeing an immediate reduction of up to a 98% or more of Spam,
Viruses and other unwanted email being delivered to your email
server and email account users.
Unlike other anti-spam solutions, the SpamWall Anti-Spam
Firewall reduces the load placed on your existing email server
and network by off-loading the task of both Spam and Virus processing and
filtering, effectively reducing the volume of Spam, Viruses and
other unwanted email reaching your email server by up to 98%.
In addition to the benefits gained from outsourcing and
off-loading the task of Spam and Virus Filtering the
SpamWall Anti-Spam Firewall is also an additional and profitable
value added service that you can offer your existing and potential clients.
Reseller discounts are available for ISP's, Web Hosting
Resellers, VAR's, ASP's and Internet Consultants. Custom "OEM"
or "white label" versions of the SpamWall system are also
available that you can
completely "re-brand" with your own logo, product or
brand names so that you can market and sell the service as your
own. For more information on this please complete and submit our
Reseller/Partner Enquiry Form. |
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We are an SME and have our email service provided by
a hosting company. Can we still use the SpamWall
Anti-Spam Firewall and how will it benefit us? |
[Top] |
The SpamWall Anti-Spam Firewall system is a
practical and cost effective solution for SME's who are looking
for an "off the shelf" solution and wanting to minimize inhouse
development and maintenance as much as possible while reducing
the load on mail servers and
networks, as well as realizing savings on bandwidth,
administrative and support costs.
The SpamWall system is a complete "out of
the box" solution that is very easy to implement. There is no
expensive hardware to purchase, no server build, no software to
install and configure, no compatibility issues, no on-going
maintenance issues, and no steep "learning curve" involved. You can be up and running within a few hours and
seeing an immediate reduction of up to a 98% or more of Spam,
Viruses and other unwanted email being delivered to your email
server and email account users.
Unlike other anti-spam solutions, the SpamWall Anti-Spam
Firewall reduces the load placed on your existing email server
and network by off-loading the task of both Spam and Virus processing and
filtering, effectively reducing the volume of Spam, Viruses and
other unwanted email reaching your email server by up to 98%. |
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Our corporate email is handled by our own mail
server located at our office. How will having a
SpamWall Anti-Spam Firewall benefit us? |
[Top] |
The SpamWall Anti-Spam Firewall system is a
practical and cost effective solution for Corporate Systems
Administrators and IT Departments who are looking for an "off
the shelf" solution and wanting to minimize inhouse development
and maintenance as much as possible while reducing the load on
mail servers and networks, as well as realizing savings on
bandwidth, administrative and support costs.
The SpamWall system is a complete "out of the box" solution that
is very easy to implement. There is no expensive hardware to
purchase, no server build, no software to install and configure,
no compatibility issues, no on-going maintenance issues, and no
steep "learning curve" involved. You can be up and
running within a few hours and seeing an immediate reduction of
up to a 98% or more of Spam, Viruses and other unwanted email
being delivered to your email server and email account users.
Unlike other anti-spam solutions, the SpamWall Anti-Spam
Firewall reduces the load placed on your existing email server
and network by off-loading the task of both Spam and Virus
processing and filtering, effectively reducing the volume of
Spam, Viruses and other unwanted email reaching your email
server by up to 98%. |
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How does the SpamWall Anti-Spam Firewall System
work? |
[Top] |
The SpamWall Anti-Spam Firewall system provides
an integrated Anti-Spam and Anti-Virus solution that is
positioned "in front" of your existing email server acting as
secure email "gateway" which is able to immediately start
working to block and filter up to 98% of all Spam and Virus
laden emails using it's default "out of the box" settings alone.
The SpamWall system offers complete email protection at the
"network perimeter" level, before unwanted or potentially
dangerous and costly email reaches your network or mail server.
The design of the SpamWall Anti-Spam Firewall system leverages
open source Anti-Spam and Anti-Virus solutions in conjunction
with a number of additional filtering and defense layers to
detect and filter out Spam and other unwanted email messages
along with Viruses and other potentially dangerous attachments.
Filtering and defense layers and methods employed include
Connection Control and Validation, IP/Domain RBL Blocking, Virus
scanning with archive decompression, Spam Fingerprint Checking,
and a comprehensive rule-based Spam Scoring System incorporating
Content Analysis (Heuristics) and Bayesian Analysis. This
multi-layer Spam and Virus Filtering Technology results in a
highly accurate Spam and Virus detection rate without filtering
legitimate email.
For more information on how the SpamWall Anti-Spam
Firewall works see How the SpamWall
Works or view the SpamWall Online
Operations Manual |
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How accurate is the SpamWall system? |
[Top] |
While other systems have spam detection rates of
40 to 70 percent, the SpamWall Anti-Spam Firewall system is able
to provide high Spam/Virus detection rates of up to 98% or more
with very low false positive rates right “out of the box” using
only the default setting settings.
These detection rates can be further improved by the automatic
self-tuning and learning mechanisms built into the SpamWall
system as well as by adjustments made to the Spam Scanning and
Filtering engine. |
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What about “false positives”, will we loose any mail? |
[Top] |
The SpamWall Anti-Spam Firewall system is able
to provide high Spam/Virus detection rates of up to 98% or more
and has one of the lowest false positive rates in the
industry. In it's default configuration the SpamWall system is
designed to minimize false positives (legitimate email messages
being identified and blocked as Spam).
With no additional configuration or tuning the false positive
rate is typically at less than 0.1%, or less than one in every
10,000 email messages processed by the system. However, should
you experience any legitimate email being identified as Spam no
email will be lost as any email which is detected as Spam and
being over the "action level" set in the SpamFilter Config
settings will be directed to the Spam Quarantine, which you will
have access to via a web-based email interface.
Otherwise, these quarantined messages can be forwarded to an
alternative offsite (not on the SpamWall system) email account
that you may specify in the Spam Quarantine screen of the
SpamWall system control panel. |
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What happens to email identified as Spam? |
[Top] |
When a potential Spam/UCE message is detected by
the system depending on the "Spam Scoring Levels" set in the
Spamfilter Config screen of the SpamWall control panel the
message is either "tagged" with the **SPAM** tag and forwarded
on to the recipient, or blocked from delivery to end users.
Emails that are blocked by the system are delivered to the Spam
Quarantine, which you will have access to via a web-based email
interface.
You will be able to log into the web-based email interface on
your SpamWall system and view all of the email messages that the
system has "quarantined" in the "spam" mailbox. If necessary you
will be able to retrieve any legitimate email message that may
have been inadvertently directed to this mailbox and forward it
on to the appropriate recipient. Otherwise, these quarantined
messages can be forwarded to an alternative offsite (not on the
SpamWall system) email account that you may specify in the Spam
Quarantine screen of the SpamWall system control panel. |
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What happens to Virus infected emails? |
[Top] |
Email messages that have been identified as
being infected with a virus, worm or other potentially dangerous
attachment are blocked by the system and delivered to the Virus
Quarantine on the SpamWall system which you will have access to
via a web-based email interface.
You will be able to log into the web-based email interface on
your SpamWall system and view all of the email messages that the
system has "quarantined" in the "virus" mailbox. If necessary
you will be able to retrieve any legitimate email message that
may have been inadvertently directed to this mailbox and forward
it on to the appropriate recipient. Alternatively, you can
specify an off-site (not on your SpamWall system) email address
anywhere on the Internet where the quarantined email can be
delivered. |
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What happens to Quarantined email? |
[Top] |
Email messages which have been detected by the
SpamWall system as either being Spam/UCE or Virus infected are
delivered to either the Spam or Virus Quarantine mailboxes on
the SpamWall system.
You will be able to log into the web-based email interface on
your SpamWall system and view all of the email messages that the
system has quarantined in either the "spam" or "virus" mailboxes.
If necessary you will be able to retrieve any legitimate email
message that may have been inadvertently directed to this
mailbox and forward it on to the appropriate recipient.
Alternatively, you can specify an off-site (not on your SpamWall
system) email address anywhere on the Internet where the
quarantined email can be delivered |
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How often is the SpamWall system updated with new
Spam rules and Virus definition? |
[Top] |
The SpamWall Anti-Spam Firewall system
automatically receives multiple updates of Spam rules and Virus
definitions up to several times per hour providing up to the
minute defense against the latest Spam campaigns and types and
emerging Virus and Worm threats ensuring effective and accurate
Spam/UCE detection and Virus protection. Unlike with other
anti-spam and anti-virus solutions there are no monthly or
yearly license or "recharge" fees involved for operating system
updates or updates to Spam rules and Virus definitions. |
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Which mail servers and mail server software are
supported? |
[Top] |
As all Internet mail servers and software
utilize the same SMTP protocol to send and receive email
messages all mail servers and mail server software are
compatible with the SpamWall Anti-Spam Firewall system. |
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Will my SpamWall Anti-Spam Firewall be compatible
with my network setup? |
[Top] |
The SpamWall Anti-Spam Firewall system will work
with all common network configurations. If you have any concerns
about the SpamWall system being compatible with a specific
network setup or configuration you can contact SpamWall
technical support at service@spamwall.com for advice or
assistance or complete and submit our Online
Contact Form. |
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Is there anything to install? |
[Top] |
No, there is nothing to install and no
configuration changes to your mail server or existing email
setup are necessary. All that is needed to start using your
SpamWall system is a simple DNS MX record change to direct email
for your domain(s) to your SpamWall system for processing. |
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We already have an email server, why do we need an
Anti-Spam Firewall? |
[Top] |
Internet email servers do not usually have
comprehensive Anti-Spam and Anti-Virus blocking and scanning
capabilities. such as Connection Control and Validation,
IP/Domain RBL Blocking, Blacklisting and Whitelisting
capabilities as wall as the ability to view, configure and
control such things as system mail logs, mail queue management,
spam scoring levels and Spam and Virus quarantine capabilities.
These would be just a few of the features and services available
on the SpamWall Anti-Spam Firewall. It may be possible to
install, configure and maintain some of these features on an
existing email server however it would be a complex and lengthy
task to source and install and/or custom program and develop all
of the necessary software applications and other services in
order to provide similar features and capabilities of the
SpamWall Anti-Spam firewall on your own mail server.
The SpamWall system is a complete "out of the box" solution that
is very easy to implement. There is no expensive hardware to purchase, no
server build, no software to install and configure, no
compatibility issues, no on-going maintenance issues, and no
steep "learning curve" involved. You can be up and
running within a few hours and seeing an immediate reduction of
up to a 98% or more of Spam, Viruses and other unwanted email
being delivered to your email server and email account users. |
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We already have a firewall, why do we need a
SpamWall? |
[Top] |
A firewall is designed to protect your network
from external attacks and to control and/or limit the type of
connections and traffic which are able to communicate with
and/or access your network and servers, not to block or filter
out Spam, Viruses and other unwanted and potentially dangerous
email traffic.
The SpamWall Anti-Spam Firewall is positioned "in front" of your
existing firewall and email server(s) and is able to immediately
start working to block and filter up to 98% of all Spam and
Virus laden emails using it's default "out of the box" settings
alone.
The SpamWall system provides an integrated Anti-Spam and
Anti-Virus solution offering complete email protection at the
"network perimeter" level, before unwanted or potentially
dangerous and costly email reaches your network or mail server. |
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Does the SpamWall work with Microsoft Exchange? |
[Top] |
The SpamWall Anti-Spam Firewall is 100%
compatible with any mail server software that is already able to
accept Internet email so all mail servers and mail server
software are compatible with the SpamWall system. This would
include Microsoft Exchange, Novell Groupwise, Lotus Domino,
Sendmail, Qmail, Exim, Postfix, etc. |
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Is there any delay in email delivery? |
[Top] |
There should be no noticeable delay in the
delivery of processed by your SpamWall system as the process of
scanning and filtering happens real-time and takes only
milliseconds. However, sometimes when large attachments are
involved there may be a delay of a few seconds due to the
necessary Virus scanning which is carried out on such
attachments.
In general, as speed is not as critically important in the
delivery of email as it is with web serving for example the
extra couple of seconds which it might take for a message to be
processed and delivered by the SpamWall system is negligible
when compared to the amount of time and resources saved by
having basically Spam and Virus free email arriving at the the
destination mail server. |
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Do you charge any per user or per domain fees? |
[Top] |
No, there are no per-domain, per-user, or
per-mailbox fees or other usage or license fees to pay. Also,
unlike with other anti-spam and anti-virus solutions there are
no monthly or yearly license or "recharge" fees involved for
operating system updates or updates to Spam rules and Virus
definitions. |
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Are there any monthly or yearly "recharge" fees involved for operating
system updates or updates to Spam and Virus rules and definitions? |
[Top] |
No,
unlike with other anti-spam and anti-virus solutions there are
no monthly or yearly license or "recharge" fees involved for
operating system updates or updates to Spam rules and Virus
definitions. Also, there are no per-domain, per-user, or
per-mailbox fees or other usage or license fees to pay. |
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Are there any limits to the number of domains, email
or user accounts which can be supported by the SpamWall
system? |
[Top] |
There are no fixed or "hard" limits on the number of
domains or email accounts which can be supported by a particular
model of the SpamWall Anti-Spam Firewall. However there is a recommended load capacity
that is based on the average number of emails processed on a
daily basis.
The
domain and daily email message capacity numbers quoted for a
particular SpamWall system model are general recommendations based on the
performance of a given model of SpamWall system. The actual
amount of email which will be able to be processed in any given
time frame would depend primarily on the type and content of your email
traffic. If your SpamWall system is processing more emails than
the total daily recommended processing capacity for your
particular SpamWall system model and you start to notice a delay
in email delivery of more than a couple of seconds it may be
time to upgrade your SpamWall system to a higher capacity model. |
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Is there a limit on the number of email messages
that a particular model of SpamWall system is able
to process on a daily basis? |
[Top] |
There is no fixed or "hard" limit placed on the
volume of email which a particular model of the SpamWall
Anti-Spam Firewall can process in any given day, week or month
etc. The numbers quoted are general recommendations based on the
performance of a given model of SpamWall system. The actual
amount of email which will be able to be processed in any given
time frame would depend primarily on the type and content of your email
traffic. If your SpamWall system is processing more emails than
the total daily recommended processing capacity for your
particular SpamWall system model and you start to notice a delay
in email delivery of more than a couple of seconds it may be
time to upgrade your SpamWall system to a higher capacity model. |
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Approximately what daily volume of email messages
can be processed by the various SpamWall system
models? |
[Top] |
The general recommended average email processing
volumes for the SpamWall systems are as follows:
| SpamWall Lite: |
Up to 500,000 Messages Per Day |
| SpamWall Corporate/SME: |
Up to 5 Million Messages Per Day |
| SpamWall ISP/Webhost: |
Up to 10 Million Messages Per Day |
| SpamWall Enterprise: |
Up to 30 Million Messages Per Day |
There is no fixed or "hard limit" on the number of domains or
email accounts or the volume of email which a particular model
of the SpamWall Anti-Spam Firewall can process. The numbers
quoted are general recommendations based on the performance of a
given model of SpamWall system the actual amount of email which
will be able to be processed in any given time frame would
depend primarily on the type and content of your email traffic. If your
SpamWall system is processing more emails than the total daily
recommended processing capacity for your particular SpamWall
system model and you start to notice a delay in email delivery
of more than a couple of seconds it may be time to upgrade your
SpamWall system to a higher capacity model |
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Is there an additional charge for Virus Scanning and
Filtering capabilities? |
[Top] |
There are no additional charges for Virus
Scanning and Filtering capabilities and no extra charges for
anti-virus software licensing fees etc. |
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Why is the SpamWall Anti-Spam Firewall a better
solution than installing anti-spam and anti-virus
software on our existing mail server? |
[Top] |
The SpamWall Anti-Spam Firewall is a dedicated
solution that delivers a number of advantages over installing,
configuring and maintaining anti-spam and anti-virus software on
your own mail server.
The SpamWall system is a complete "out of the box" solution that
is very easy to implement. There is no hardware to purchase, no
server build, no software to install and configure, no
compatibility issues, no on-going maintenance issues, and no
steep "learning curve" involved.
Unlike other anti-spam solutions, the SpamWall Anti-Spam
Firewall offering complete email and mail server protection at
the "network perimeter" level reducing the load placed on your
existing email server and network by off-loading the task of
both Spam and Virus processing and filtering, effectively
reducing the volume of Spam, Viruses and other unwanted email
reaching your email server by up to 98%
You can be up and running within a few hours and seeing an
immediate reduction of up to a 98% or more of Spam, Viruses and
other unwanted email being delivered to your email servers and
email account users, as well as realizing savings on bandwidth,
administrative and support costs. |
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How will I have access to configuration options on
my SpamWall system? |
[Top] |
Administration of the SpamWall system is carried
out via an easy to use web interface control panel
that
provides access to Administration and System Setup Parameters,
System Status, System Mail Logs and Mail Queue, User Management,
Spamfilter Configuration and Scoring Levels, IP/Domain/Email
Blacklists and Whitelists, RBL Blacklist Settings and Spam and
Virus Quarantine controls. |
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How do I change my MX record? |
[Top] |
This will depend on who manages the DNS service
for your domain(s). Typically, whoever manages your domain or
email server will have control of your DNS records. This may be
yourself if you have your own DNS servers, your ISP, web hosting provider or your IT person or department.
Many ISP's, web hosting companies and domain registries provide
a web interface for managing DNS records, while others will
change this information on your behalf.
Information on modifying MX records can be found in the
Setting
up MX Records section of the online SpamWall Operations Manual.
You can also
download a PDF copy of the SpamWall Operations Manual.
If you require any advice or assistance with modifying the MX
records for your domain to route email to your SpamWall system
you can contact SpamWall support for assistance with this. |
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Will I have to make any configuration or other
changes to my SMTP or POP server settings or email
client software to work with the SpamWall system? |
[Top] |
There should be no need for any configuration or
other changes to any existing SMTP or POP server setup or to the
configuration of any email client software. All of your existing
email related systems and infrastructure should work without any
configuration changes or modifications. |
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What levels of redundancy do the SpamWall systems
have? |
[Top] |
The SpamWall Anti-Spam Firewall systems are
hosted in a Class A Data Center with multiple redundant fibre
channel connections to the Internet. All Spam Firewall
configurations including user account settings, logs and
databases are backed up on a daily basis. All of the SpamWall
systems are automatically monitored for connectivity and active
services on a continual basis. Server and network monitoring
software notifies our technical support people via SMS if a
problem is detected or if a request for urgent assistance from a
customer is received and response time is usually within 5-10
minutes on a 24/7/365 basis.
Using the SpamWall
Anti-Spam Firewall system will also provide a high level of
redundancy for your own email related infrastructure because if
your own mail server should go offline for any reason your
SpamWall system will queue or "spool" all of your email messages
for up to 5 days. If for some reason your mail server is going
to be offline for longer than 5 days you can
contact us and we
can configure your SpamWall system to queue all of your email
for as long as necessary. |
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What happens if my SpamWall system goes down? |
[Top] |
All of the SpamWall systems are automatically
monitored for connectivity and active services on a continual
basis. Server and network monitoring software notifies our
technical support people via SMS if a problem is detected or if
a request for urgent assistance from a customer is received and
response time is usually within 5-10 minutes on a 24/7/365
basis. Multiple "hot swap" SpamWall units are on standby at all
times in the event that an urgent system replacement is
required. Should any
SpamWall system should stop responding for any reason our
technicians are notified immediately and will take appropriate
action to resolve the problem, typically in less than 30 minutes. |
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How secure is email processed by the SpamWall system? |
[Top] |
Using the SpamWall Anti-Spam Firewall to process
your email for Spam and Viruses does not affect the security of
your email in any way. The SpamWall system does not back up or
make copies of your email and the only email messages that are
stored on the system are those which have been detected as being
Spam or Virus infected. If you wish, you can choose not to have
quarantined email stored on the SpamWall system as your SpamWall
system can be configured to forward all quarantined email to any
email address anywhere on the Internet.
Your SpamWall system does log some basic information relating to
the email messages processed by the system, such as the "from"
and to" information, as would any mail server in it's mail log
file. This information is accessible only to you as the
administrator of your SpamWall system via the
Mail Log Viewer
system incorporated into the SpamWall system control panel.
As your SpamWall system is a dedicated unit and only you will
have administrative access to your SpamWall system it is not
possible for any other unauthorized third party to access access
information associated with the email processed by your SpamWall
system.
Our privacy policy also ensures that
no customer data can be accessed by any third party without the
customer's explicit permission. |
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What levels of service and support are available? |
[Top] |
SpamWall technical support is available 24 hours
a day, 7 days a week. If you have a query or issue or require
advice or assistance with any matter related to our service we
encourage you to contact us so that we can answer your questions
and provide advice or assistance when necessary. You can contact
us for technical and service support advice or assistance via email at
service@spamwall.com
or complete and submit our Online Contact
Form.
All operating system and software updates are included free of
charge along with the service. This includes updates to the
SpamWall operating system itself as well as automatic hourly and
daily updates to Anti-Virus and Spam
rules and definitions.
All SpamWall Anti-Spam FireWall systems also come with a Free
Instant Replacement Service. Should there be any problems with
your SpamWall system which impact on the reliability of the
system it will be replaced with an new system. Unlike the
"instant replacement" service offered by some anti-spam
appliance vendors who not only charge for "instant" replacement
units but also take 24 hours or more to deliver them, SpamWall
system replacements are carried out on an around the clock basis
24 hours a day, 7 days a week and in the event of a serious
system issue with a SpamWall unit a replacement can usually be
carried out within less and 30 minutes.
All of the SpamWall systems are automatically monitored for
connectivity and active services on a continual basis. Server
and network monitoring software notifies our technical support
people via SMS if a problem is detected or if a request for
urgent assistance from a customer is received and response time
is usually within 5-10 minutes on a 24/7/365 basis. Multiple
"hot swap" SpamWall units are on standby at all times in the
event that an urgent system replacement is required. Should any
SpamWall system should stop responding for any reason our
technicians are notified immediately and will take appropriate
action to resolve the problem, typically in less than 30
minutes. |
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How will future operating system updates and
enhancements be carried
out to my SpamWall system? |
[Top] |
All operating system and software updates are
included free of charge along with the service. This includes
updates to the SpamWall operating system itself as well as
automatic hourly and daily updates to Anti-Virus and Spam rules
and definitions.
There are no additional charges involved for either
the operating system and software updates or the automatic hourly and
daily updates to Anti-Virus and Spam rules and definitions |
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How do I upgrade or downgrade my SpamWall system to
a another model or capacity? Are there any charges
involved for this? |
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Upgrading or downgrading your SpamWall system
from one model/capacity to another is easily done. Simply
contact us and let us know which SpamWall system you would
like to upgrade or downgrade to and this will usually be carried
out for you within 24-48 hours. There will be no configuration changes or action required on your part and there will be no
interruption of your mail service experienced during the
upgrade. |
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What happens if decide to cancel the service? |
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Canceling your SpamWall service is easily done.
Simply send a message to
accounts@spamwall.com
or contact us via our Online Contact Form
and let us know when you would like to cancel. NOTE that
before canceling your SpamWall service you should make
alternative arrangements for the handling of the email being
processed by your SpamWall system. This would include
appropriate modifications to any MX records
set up to route email to your SpamWall system in order to direct the
email elsewhere for receiving and/or processing. |
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Do you have a Reseller/Partnership program? |
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Yes, reseller discounts are available for ISP's, Web Hosting
Resellers, VAR's, ASP's and Internet Consultants. Custom "OEM"
or "white label" versions of the SpamWall system are
also available which you can
completely "re-brand" with your own logo, product or
brand names so that you can market and sell the service as your
own. For more information on this please complete our
Reseller/Partner Enquiry Form. |
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Are there "white label" options available so that I
can or "re-brand" the SpamWall system with my own
logo and brand names etc? |
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Yes, there are a number of options available
which will allow you to to completely "re-brand" the SpamWall
system with your own logo, product or brand names so that you
can market and sell the service as your own. For more
information on this please complete and submit our
Reseller/Partner
Enquiry Form. |
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Where will my SpamWall system be located? |
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The SpamWall systems are hosted at our network
operations center located in the Level3 Communications NYC
Gateway facility at 85 Tenth Avenue in New York City (Manhattan)
USA. Level3 Communications has been our network partner of
choice for almost 10 years. Level3 maintains the largest
data-center footprint of any communications provider in the
world and has one of the world's largest and most reliable
networks. Level3 operates a 22,500 mile broadband fiber optic
network in 72 US markets and 20 European markets.
The 85 Tenth Avenue data center/gateway facility has been
described as one of the most technically advanced buildings in
the country. With 12 backup generators providing at total of 24
megawatts of redundant power the facility can fully function on
its own without public power or water for up to 30 days. The
facility has multi-layer security and access control procedures
and 24 hour security guard service. Technical support staff are
on site and available on a 24/7/365 basis. The network
connecting the SpamWall systems to the global Internet is Cisco
powered with redundant routers and switches and diverse fiber
entrances to the facility providing direct peering with all
major global Tier 1 IP networks. |
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How long have you been in operation?? |
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SpamWall.com is a division of
SmartServers, a
company that has been providing Industrial Strength Internet
Solutions and Comprehensive Application Hosting and Serving
Platforms to ISP's, VAR's, Web Hosting Resellers, Web Designers
and Commercial Portal Operators worldwide since January 1998.
SmartServers was originally founded as iSolve Internet Services which first began operation in August 1996.
Altogether we have been in business for over 11 years providing
solutions to clients in over 70 countries worldwide.
Based on
our extensive and ongoing experience providing infrastructure
services to hundreds of ISP's and Web Hosting Providers
worldwide our software developers and systems engineers developed the SpamWall Anti-Spam Firewall system
in order to address the number one concern and complaint received by our
ISP and Web Hosting resellers and their clients, the rising
flood of Spam and
other unwanted and potentially dangerous and costly email
messages. |
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| Billing and
Payment Related FAQ's - ANSWERS |
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What payment options are available? |
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We accept payment via credit card, bank wire
transfer, check/money order or PayPal. Discounts are available
for annual (yearly) and semi-annual (6 months) pre-payment. The
discount for annual pre-payment is 15% and a 10% discount is
available for semi-annual (6 months) pre-payment. Full details of
the various payment options and methods will be included on your
invoice. |
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Are there any minimum contract terms? |
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There are no contracts to sign and no minimum
commitment or contract term is required. You can cancel at any
time with only 30 days notice. |
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How do I cancel my account? |
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Simply send a message to
accounts@spamwall.com
or contact us by using our Online Contact Form and let us know when
you would like to cancel. |
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Do you offer Reseller discounts? |
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Yes, to receive more information on our
Reseller/Partner opportunities, please complete and submit
our Reseller/Partner
Enquiry Form. A representative will contact you within
24 hours. |
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